We encourage your questions concerning our e-Banking products. Some of the questions that you may have, other customers have also had. We are compiling the most commonly questions asked, so check back often.
We hope that you find our FAQs informative and helpful. If you cannot find an answer to your
e-Banking question in our current FAQ knowledge base, please submit your
question to:
Email: eBanking@ChemicalBankMI.com
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do I need to login to my e-Business Online Banking Service?
How often and why are passwords required to change on my e-Business Online Banking Service?
Why are there four credential to login to my e-Business Online Banking Service?
Can I keep the Company and the User passwords the same?
Who can change the Company password?
Who can change the Company Administrator?
How often and why are passwords required to change on my e-Business Online Banking Service?
Why are there four credential to login to my e-Business Online Banking Service?
Can I keep the Company and the User passwords the same?
Who can change the Company password?
Who can change the Company Administrator?
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The e-Personal online banking service provides basic
account access capabilities generally needed for personal banking.
The e-Business online banking service provides additional services
and security in the business arena, such as: Wires, ACH (electronic
payment/receipts and payroll direct deposits), Electronic Tax Payments,
Account Reconciliation and Positive Pay as well as the ability to maintain
multiple users with defined access to the accounts and services defined
to the business.
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Select the appropriate Online Banking service in question: e-Personal or e-Business?
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For
e-Business banking, a Company ID and Password is required in addition
to a User ID and Password. The Bank defines the credentials for the
Company Administrator who then maintains all the users for the company..
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For
e-Personal banking, A User ID and password which is defined during
registration but can be changed anytime through the User Settings in
the e-Personal Application. The initial login also requires an Financial
Institution key which is emailed to the user at the time of activation.
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Select the appropriate Online Banking service in question: e-Personal or e-Business?
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For security reasons,
e-Business banking passwords are required to change every 30-60 days.
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At this time, there is no requirement to change your
e-Personal banking password. To enhance security, this requirement
will change by the end of the year.
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Yes, an online banking customer must either be a signer
of the account or have authorization from an account owner in order
to have electronic access to the account.
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To enhance security and provide the ability define specific
access and roles to specific users, e-Business accounts require a Company ID and password and a User ID and password.
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This is not allowed if your Business has multiple users
defined on the e-Business account. This is due to the fact that each
user on a single e-Business account will share the Company ID and password.
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Only the Company Administrator can change the Company
password.
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The account owner is the only authorized person to request
the the Company Administrator be changed.
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